Effective Date: April 6, 2026
At CLOWERA, we are committed to providing high quality skincare products and a positive customer experience. Please review our Return & Refund Policy carefully before making a purchase.
We accept eligible returns within 14 days of delivery.
To qualify for a return:
• The item must be unused, unopened, and in its original packaging
• The product must not be altered, damaged, or excessively handled
• Proof of purchase is required
• Return requests must be approved before items are sent back
Due to hygiene and safety considerations, opened, used, or tested skincare and personal care products are generally non returnable unless they arrive damaged, defective, or incorrect.
The following items are not eligible for return or refund:
• Opened or used skincare products
• Products marked as final sale
• Gift cards
• Promotional items where stated
• Subscription charges already processed
• Products damaged through misuse, improper storage, or unauthorized modification
Please inspect your order upon delivery.
If your order arrives damaged, defective, missing, or incorrect, contact us within 48 hours of delivery at:
Please include:
• Your order number
• Clear photos of the product and packaging
• A description of the issue
Once reviewed, we may offer a replacement, store credit, or refund at our discretion.
To request a return, contact:
Approved returns must be shipped using a trackable shipping service.
Return instructions and the approved return address will be provided after authorization.
Returns sent without prior authorization may be refused.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.
Original shipping charges are non refundable.
CLOWERA is not responsible for lost, delayed, or missing return shipments.
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5 to 10 business days.
Please note that financial institutions and payment providers may require additional processing time.
Certain products or services may be offered through subscription or recurring billing programs.
By enrolling in a subscription, you authorize recurring charges according to the subscription terms presented at checkout.
Subscriptions may be canceled before the next billing cycle through your customer account or by contacting support@clowera.com.
Charges already processed are non refundable unless otherwise required by law.
Individual skin reactions and sensitivities may vary.
Customers are responsible for reviewing product ingredients prior to purchase and use.
We strongly recommend performing a patch test before full application of any skincare product.
CLOWERA is not responsible for allergic reactions, sensitivities, irritation, or adverse effects resulting from the use or misuse of products.
CLOWERA products are cosmetic products intended for skincare and personal care purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Statements made on this website have not been evaluated by the Food and Drug Administration.
We reserve the right to refuse returns, refunds, cancellations, or replacement requests in cases involving suspected fraud, abuse, excessive return activity, chargeback misuse, policy violations, or unauthorized reseller activity.
Accounts associated with fraudulent or abusive behavior may be restricted from future purchases.
To the fullest extent permitted by applicable law, CLOWERA LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use or misuse of products purchased through this website.
This Return & Refund Policy shall be governed and interpreted in accordance with the laws of the State of California and the United States.
CLOWERA LLC
2108 N ST STE N
Sacramento, CA 95816
USA
support@clowera.com
9494446191