Frequently Asked Questions
Effective Date: April 6, 2026
Orders & Shipping
Where do you ship?
Currently, CLOWERA ships within the United States only.
How long does shipping take?
Orders are typically processed within 1 to 3 business days. Delivery times may vary depending on destination and carrier conditions.
Will I receive tracking information?
Yes. Tracking details are sent by email once your order ships.
Returns & Refunds
What is your return policy?
We accept eligible returns within 14 days of delivery for unused, unopened items in original packaging.
How do I request a return?
Please contact support@clowera.com before sending any return.
Are shipping costs refundable?
Original shipping costs are generally non refundable unless required by law.
Products & Ingredients
Are CLOWERA products suitable for sensitive skin?
Many CLOWERA products are designed for sensitive and reactive skin types. However, every skin type is different.
We recommend patch testing before full use.
Are your products fragrance free?
Many products are fragrance free or formulated without strong synthetic fragrance ingredients. Please review each product page for details.
Are your products vegan and cruelty free?
Many CLOWERA products are vegan friendly and cruelty free. Product details are listed individually.
Where can I find ingredient information?
Full ingredient lists are available directly on each product page.
Subscriptions
Do you offer subscriptions?
Subscription options may be available for select products.
Can I cancel a subscription?
Yes. Customers may manage or cancel subscriptions according to the Subscription Terms available on our website.
Orders & Support
How can I contact support?
You may contact us at:
What are your customer service hours?
Support inquiries are reviewed during regular business hours. Response times may vary.
Legal & Policies
Where can I read your policies?
You can review our:
• Privacy Policy
• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Cookie Policy
• Disclaimer
through the footer section of our website.