Returns & Exchanges

Effective Date: April 6, 2026

At CLOWERA, customer satisfaction is important to us.

If you are not fully satisfied with your order, please review the return guidelines below.

Return Eligibility

Eligible returns may be requested within 14 days of delivery.

To qualify for a return, items must:

• Be unused and unopened
• Be in original packaging
• Not be damaged after delivery
• Include proof of purchase

For hygiene and safety reasons, opened skincare and cosmetic products may not be eligible for return unless defective or incorrect.

The following items may not be returned:

• Opened skincare or cosmetic products
• Gift cards
• Promotional items
• Final sale products
• Personalized or custom products

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within a reasonable timeframe after delivery.

We may request photos or additional information to review the issue.

Customers are generally responsible for return shipping costs unless otherwise required by law or approved by CLOWERA.

Returns sent without prior approval may not be accepted.

Approved refunds are typically issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Original shipping fees may be non refundable.

At this time, exchanges may be handled through a return and new order process.

Please contact us before sending any return.

Please include:

• Full name
• Order number
• Reason for return
• Photos if applicable

CLOWERA LLC
2108 N ST STE N
Sacramento, CA 95816
USA